Development of a Model for Rural Tourism Supply Chain Management: A Case Study of Touristic Villages of Central Mazandaran, Iran

Mohammadzadeh Larijani, Fatemeh; Darban Astane, Alireza; Rezvani, Mohammad Reza

doi:10.32598/JSRD.4.2.8

Development of a Model for Rural Tourism Supply Chain Management: A Case Study of Touristic Villages of Central Mazandaran, Iran

Document Type : Research Paper

Authors

Fatemeh Mohammadzadeh Larijani ¹

Alireza Darban Astane ²

Mohammad Reza Rezvani ³

¹ PhD, Geography and Rural Planning, Tehran University, Tehran, Iran.

² Associate Professor, Tehran University, Tehran, Iran.

³ Professor, Tehran University, Tehran, Iran.

10.32598/JSRD.4.2.8

Abstract

The purpose of this study is to develop a model for tourism supply chain management in the mountainous forest villages of central Mazandaran. In this research, rural tourism supply chain management processes were detected through a systematic review and the Delphi method. To analyze the data and to build a model, ISM and Micmac methods were employed. The final model shows that knowledge management is the most basic process in the tourism supply chain in the region. This is owing to the great influence of this process and the lack of its strong dependence on other processes. Information management processes, risk, market, service performance, demand, capacity, and customer relationship have a linking role in this model. These parameters have a great influence and a strong dependence on the other parameters of the chain. Financial management is the most dependent process in the tourism chain of the region with a low influence but a high dependence on the other processes. Order management is an autonomous process in the tourism chain of the studied region. Indeed, it has both a low influence and a low dependence on the other processes of the chain.

Keywords

Supply chain management

Rural tourism

Interpretive structural modeling

Interactive structure

Mountainous forest villages